Quality & Continuous Improvement

‘a thriving and exciting place to be’

What the panel thinks: You know it’s there when:

• Both organisations and practitioners are working together to improve
• Good practice being shared across Scotland and across different areas of work
• People are using the tools and frameworks purposefully
• Service users see and feel the difference
• Service users being listened to and heard
• Service users recognise provision as good and relevant
• The service is responsive, providing what people want
• You can see it in the culture – not just the services
• It’s backed up by good support and supervision
• Good tools are available and used to encourage reflective practice
• best use is made of available systems and processes