Quality & Continuous Improvement

‘You can’t improve services to people unless you improve the people providing the services’.

What the panel thinks: It matters because:

• We work with vulnerable people – we need to help them be more resilient, not more dependent
• We work in a challenging world where we need to show the difference we make
• Our work is constantly changing and we need to be sure people get the quality they deserve
• It is the bridge between knowledge and practice, and it enhances our understanding
• It helps you be sure that what you produce is relevant and useful
• It helps affirm what you are doing
• It helps make sure that scarce resources are well-targeted for long-term impact